What is the OneVP?
The all-new OneVP is a top-notch multi-function entertainment unit that can play multiple apps also has VP capabilities to make and receive calls from the comfort of their couch like never before.
How do I get OneVP?
Please visit www.purplevrs.com/onevp and fill out the OneVP application form. If you need assistance with ordering your OneVP, please contact Purple at 877-885-3172.
How much does OneVP cost?
The OneVP will be available at no charge to qualified Deaf and hard of hearing individuals.
What will I need to use OneVP?
To use OneVP, you need a reliable Internet connection in your household and a HDTV with an open HDMI input. Your OneVP comes with a webcam, a remote, an Ethernet cord, a HDMI cable, and a power adapter.
Will OneVP work with my current TV?
If you have an HDTV that supports a minimum of 720p resolution and has an open HDMI port, you will be able to use it with OneVP.
Will OneVP work with my ZVRS Firefly or my Purple POP to alert me when I have a call?
At this time, OneVP will work with POP to alert you when you have a call, not Firefly. It also would have an alert system coming through TV and wakes the TV up from sleep if CEC is set up. If this changes, we will communicate with you.
Can I make VCO calls with OneVP?
Yes! Just like any ZVRS product, you can make and receive one-line VCO calls with your OneVP. You can make a VCO call and use OneVP’s built-in microphone to speak to both the interpreter and the hearing party on the other end of the line. The interpreter will then sign the response back to you.
Why is my OneVP not turned on?
1. OneVP does not have any power switch, just touch the remote to wake up OneVP. It is set to automatically go to sleep after not being used for a few minutes.
2. If your OneVP does not turn on, make sure the OneVP is connected to power.
If you are still having problems, please go to FAQ #9 below to learn how to get more help.
I need help with my OneVP.
No worries! We’re here to help you. Please call the Purple Customer Care team at 877-885-3172 or email them at firstname.lastname@example.org. For more information on Customer Care hours, visit purplevrs.com/Help-Support.
10. I have a question that is not listed here.
You can go to www.purplevrs.com/onevp and click
on the Request Now button. Fill out the form and we’ll be in contact with you soon. If you’re
having any trouble with the form, please contact Customer Care at 877-885-3172 and a representative
will be more than happy to assist you.